NBA 2K15 Server Issue Affecting Users, VC Lost and More

[sadrhaty]

Re: NBA 2K15 Server Issue Affecting Users, VC Lost and More

ost the console you are using and what issues you have been having. Thanks. Will update the OP on some replies.

[VGlunatic]

Re: NBA 2K15 Server Issue Affecting Users, VC Lost and More

Was just on the app which recently had my correct amount of VC and all of a sudden now it has 0. Put my disc in and it still has the correct amount. This is all getting ridiculous.

[Mdp_11]

Wasn't able to play myplayer for like a week...it had said vc history etc. than finally got on yesterday all my attribute has been restarted and I spent $20 on vc and they gone need fix ASAP

[numbersign]

Re: NBA 2K15 Server Issue Affecting Users, VC Lost and More

I'm on ps4. Cannot connect to online at all when I press the "Connect" option on the right side of the main menu.

I was able to finally get on mycareer yesterday but when I got on my player had lost all his attribute upgrades. I can connect to park but it is annoying not being able to play myteam and also the fact that I lost all my upgrades.

Not sure how they will fix me getting my upgrades back but I thought connecting to online would be fixed by now. Is there a release date for a patch yet?

[FKG]

Re: NBA 2K15 Server Issue Affecting Users, VC Lost and More

Man, these issues killed 2k14 for me for almost the whole year. Just put it down and never went back. I haven't been able to play my career all weekend on ps4. I'm mad at myself for trusting in 2k.

Sent from my Nexus 5 using Tapatalk

I hear you sir, this will be the reason I will not preorder the game next year and I probably wont even buy it new, but just wait for some good deal on the used market.

And to think I went and bought the PS4 mainly for 2K15 and Evolve. I got burnt on this one but I canceled my Evolve preorder the other day, Im not about to risk another 70 bucks on something that might be broken.


I might be wrong, but I think 2K has to be real careful, the community is not like that of a Halo or cod that will just buy anything for the sake of name value, if they dont watch out they might see a real decline next year.
You know, the whole fool me once thing.

[Sainii]

when i go on my sub account on the ps4 online works I'm 100% connected myteam mycareer everything and when I go on my main account with all the progress it says can't connect to servers like WTH

[almostbobsaget]

Re: NBA 2K15 Server Issue Affecting Users, VC Lost and More

So we all have a couple options here. If you have had issues, specifically with purchasing VC and not having it apply to your account or losing VC that you've purchased you need to create a ticket with 2K.

If you purchased VC, only to be charged and no VC to be applied to your account I would encourage you to contact Microsoft (if you're on X1) to have them verify the purchase and provide you a reference number to log on your ticket with 2k. I'm sure Sony has the same type of system. This will allow 2K to reference this and hopefully resolve your issue quickly.

If there is no response/progress in a couple weeks, I'd encourage everyone who has had an issue with losing money with 2K to file a complaint with the Better Business Bureau: https://www.bbb.org/consumer-complai...nt/get-started

With that being said, please don't file a complaint within 2 days of having an issue or before you have followed the steps to try and resolve it with 2K. The more information you have and documentation you have, the more legitimate your complaint will look when being reviewed. From my past experience with the BBB, they will review the complaint and forward it to the business, which is required to respond within 2 weeks by law. I feel this should be a worst case scenario if we are all still out in the cold with no official response from 2k by November 1st.

[alkamist]

lmao i lost 75k my first day having the game and i put a heat ticket in 2 weeks ago and I am still waiting, I had to go buy 75k more just to have vc...

[nyk_fatboy]

Re: NBA 2K15 Server Issue Affecting Users, VC Lost and More

soo 2k replied to my ticket within 3 days surprisingly

[tre614]

Re: NBA 2K15 Server Issue Affecting Users, VC Lost and More

Like many others I cannot access online with my main account but the other four accounts on my console(ps4) can access all features on 2k. The sad thing is the time and energy I put into my 1st my player has been lost along with any vc that I earned. Every time I log in now, it says I have 2k vc, but when I go into my player menu it says 684vc. I have started another guy but may wait till this debacle gets resolved. I would definitely hate to waste anymore time and this happen again.

[Magnus1959]

Re: NBA 2K15 Server Issue Affecting Users, VC Lost and More

soo 2k replied to my ticket within 3 days surprisingly

Sure is was not a automated response? That's all I got in two weeks.

[nyk_fatboy]

Re: NBA 2K15 Server Issue Affecting Users, VC Lost and More

Sure is was not a automated response? That's all I got in two weeks.

nope the first reply was automated, then i got another reply today saying this

Thank you for contacting 2K Support.

I can definitely see why not having your purchased VC would be of concern and I want to make sure you receive the VC you are entitled to! In order to carry out a detailed investigation and to make any required corrections on your account, please provide me with the following:

-Email address:

-Gamertag:

-Console:

-Amount Missing:

-Screenshot of Transaction history: To find that, you can go to (on Playstation - PSN: http://faq.en.playstation.com/app/an...etransactions#)

Receipt (Must be a photo or a screen shot):

Please also send any additional information that you believe might be relevant or helpful.
Once I receive your answer, I will be able to address your issue.

Until then, I hope you are having fun in the paint!

Kind regards,

Victor H.
2K Support

[Magnus1959]

Re: NBA 2K15 Server Issue Affecting Users, VC Lost and More

nope the first reply was automated, then i got another reply today saying this

Thank you for contacting 2K Support.

I can definitely see why not having your purchased VC would be of concern and I want to make sure you receive the VC you are entitled to! In order to carry out a detailed investigation and to make any required corrections on your account, please provide me with the following:

-Email address:

-Gamertag:

-Console:

-Amount Missing:

-Screenshot of Transaction history: To find that, you can go to (on Playstation - PSN: http://faq.en.playstation.com/app/an...etransactions#)

Receipt (Must be a photo or a screen shot):

Please also send any additional information that you believe might be relevant or helpful.
Once I receive your answer, I will be able to address your issue.

Until then, I hope you are having fun in the paint!

Kind regards,

Victor H.
2K Support

Wow, it will be two weeks tomorrow and they have not said a word even though I inquired many times. Hope you get everything back.

[Magnus1959]

Re: NBA 2K15 Server Issue Affecting Users, VC Lost and More

This was all I got from 2K support.
"This is an automated update to your ticket. Thank you for bearing with us during the biggest launch of the year. We are experiencing a much higher quantity of questions and requests than normal during this period, and are working to address each and every one of them. We are grateful for your patience during this time.
We also wanted to take a minute to note that several issues experienced by customers during NBA 2K15's launch week have already seen dramatic improvement. That said, if you are still encountering the issue you reported, please don't hesitate to respond to this message and let us know.
We want to assure you that this automated response will not make you lose your place in the queue, and we will answer your inquiry as soon as possible.
Sincerely,
2K Support"

[nyk_fatboy]

Re: NBA 2K15 Server Issue Affecting Users, VC Lost and More

This was all I got from 2K support.
"This is an automated update to your ticket. Thank you for bearing with us during the biggest launch of the year. We are experiencing a much higher quantity of questions and requests than normal during this period, and are working to address each and every one of them. We are grateful for your patience during this time.
We also wanted to take a minute to note that several issues experienced by customers during NBA 2K15's launch week have already seen dramatic improvement. That said, if you are still encountering the issue you reported, please don't hesitate to respond to this message and let us know.
We want to assure you that this automated response will not make you lose your place in the queue, and we will answer your inquiry as soon as possible.
Sincerely,
2K Support"

thats why i was surprised they even responded, you wouldnt happen to have some kind of out of the ordinary email address like youngthug77 or pimpdaddy or anything like this lol i know your type of email address shouldnt even matter but theirs people out their that see that kind of stuff and just ignore it. (if you dont already) maybe try to make a professional email address and try to send them something again? maybe that will help.